Google Authenticator generates a unique verification code for each added account and changes these codes every 30 seconds to prevent them from ending up in hackers' hands. Google Authenticator improves the security of users' accounts, but it will be very inconvenient if you cannot access it.
If you cannot access your Google Authenticator, e.g. you have lost your smartphone and do not have a backup code, you would have trouble withdrawing or logging in Deepcoin.
For quicker response, Deepcoin provides an online application service for unbinding google authenticator on the website and APP.
Catalog
◆How to apply?
◆Submit an application
◆Review
1. If you can log in:
If you are still logged in, tap the profile icon on the home screen to bring up the sidebar.


Tap [My Account] → [Google Authenticator] → [Unbind Google Authenticator] and then tap [Confirm] to enter the application screen.


2. If you can't log in.
Enter the login screen, enter your email address and password, and tap [Login]. If you have set up Google authentication, the system will ask you to enter the Google authentication code here. Tap [Google Authenticator Unavailable?] below the input box, and then you can see the application screen


◆Submit an application
Users who want to apply for unbinding Google Authentication need to submit the necessary information on the application page.
①Registration date
②Reasons for unbinding google authentication.
③Screenshot of the email Deepcoin sent on the day of registration.
④Screenshot of withdrawal record from where you withdraw to Deepcoin.
⑤Selfie holding the valid ID (such as ID card, passport, driving license) and a paper with your name and application date on it.
*If you have made deposits, ④ and ⑤ are necessary. If you haven't deposited, you only need to enter ①, ② and upload ③.
Here is a example for the selfie.

◆Review
After submitting the above information, Deepcoin Customer Support will accept your application and begin the review process.
Approved: If the information you submitted meets the requirements, we will approve your unbind request. You will be notified by e-mail when your request is approved.
Rejected: If the information you submit you submitted does not meet the requirements, your application will be rejected and you will need to resubmit it. As a reference, please note that the following causes may result in rejection.
・Incorrect information.
・Lack of necessary information. For example, if you have made deposits, but submitted without uploading ④ and ⑤, then the application will be rejected.
The review process will take 1-3 business days.
Tips: Withdrawal will be limited for 24 hours after google authenticator unbound.
If you have any questions about the application process, or if you are unable to provide the required information, please contact us through online customer service or csjp@deepcoin.com.
Deepcoin Team
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